Cookie Policy

Privacy & Cookies

At Your Own Experience Counselling, your privacy and confidentiality are taken seriously. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
Your Own Experience Counselling
Website: www.yourownexperiencecounselling.com
Email: yourownexperiencecounselling@gmail.com
Therapist: Greta Ryan-Passardi
ICO Registration Number: ZB939815

2. What Personal Data We Collect
We may collect the following information when you use our website or contact us:

  • Name

  • Email address

  • Phone number (if provided)

  • Message content (via contact form)

  • IP address (via cookies or analytics tools)

    This information is collected only when you voluntarily provide it — for example, when submitting an enquiry via the Contact page.

3. How We Use Your Data
We use your personal data to:

  • Respond to enquiries

  • Schedule consultations or sessions

  • Maintain accurate records

  • Fulfil legal or ethical obligations (e.g. safeguarding, supervision)

  • Your data is never shared with third parties for marketing or unrelated purposes.

4. Your Rights Under UK GDPR
You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your data (where legally appropriate)

  • Object to or restrict certain types of data processing

  • Withdraw consent at any time (for non-essential processing)

  • To exercise any of these rights, please contact: yourownexperiencecounselling@gmail.com

5. Cookies

What Are Cookies?
Cookies are small text files placed on your device when you visit our site. They help the website function properly and may collect limited data for performance and security purposes.

Types of Cookies We Use:

Essential cookies – Required for the website to function

Analytics cookies – Help us understand how visitors use the site (e.g. which pages are most visited)

Third-party cookies – From embedded content (e.g. Google Maps, YouTube), which may place their own cookies. You can disable non-essential cookies in your browser settings at any time.

6. Data Storage & Security
All data submitted through this website is stored securely. Any client information is held in accordance with BACP ethical guidelines and UK data protection law. We do not store your personal data for longer than necessary.

7. Contact
If you have any questions about this policy or how your data is handled, please contact: Greta Ryan-Passardi
Email: yourownexperiencecounselling@gmail.com
Your Own Experience Counselling, Newquay, Cornwall, UK

Data Protection Complaints Procedure

I respect your privacy and am committed to handling your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

If you are unhappy with how I have collected, used, or stored your personal information, I would like the opportunity to put it right. You have the right to lodge a complaint directly with me.

1. How to Make a Complaint
You can submit a data protection complaint by emailing: yourownexperiencecounselling@gmail.com

To help me investigate your concern as quickly as possible, please include:

  • Your full name and contact details

  • Specific details about what happened and why you are concerned

  • Any relevant dates, documents, or reference numbers

  • Proof of identity (if required to verify your identity)

2. What to Expect After You Complain
Once I receive your complaint, I will:

  1. Acknowledge your complaint within 30 days of receipt

  2. Investigate your concerns thoroughly, reviewing all relevant records

  3. Keep you informed of the progress of my investigation without undue delay

  4. Respond with the outcome, including my findings, any actions taken, and the next steps available to you

3. Escalating Your Complaint
If you are unsatisfied with my response, or believe I am not handling your data properly, you have the right to escalate your complaint to the Information Commissioner's Office (ICO).